Privacy Policy

Welcome to HeavenClip.

HeavenClip (“HeavenClip,” “we,” “our,” or “us”) provides an AI-powered video editing platform that helps creators transform short-form videos through automated editing, captions, motion graphics, AI-generated visuals, text hooks, zoom effects, color grading, and other creative tools.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website at https://heavenclip.com, create an account, upload or edit videos, use our AI editing agent, purchase a subscription, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.

We collect information that you provide directly, information generated through your use of HeavenClip, and information received from service providers or other sources where permitted by law.

2.1 Account Information

When you register for HeavenClip or manage your account, we may collect:

• Name or display name.
• Email address.
• Account credentials or authentication information.
• Subscription plan and account status.
• Account preferences and settings.
• Communications you send to our support team.

If you sign in through a third-party authentication provider, we may receive the information that provider shares with us according to your settings and its privacy policy.

2.2 Videos and User Content

When you use HeavenClip, you may upload, import, create, or generate content, including:

• Video and audio files.
• Images, graphics, and other media assets.
• Transcripts and spoken words extracted from videos.
• Captions, text overlays, and motion graphics.
• Editing instructions, prompts, and creative references.
• AI-generated images, visual elements, and video outputs.
• Editing settings, project data, and exported videos.

We process this content as necessary to provide the editing features you request, including transcription, visual analysis, caption generation, AI-assisted editing, and video rendering.

You should only upload content that you have the right to use and process.

2.3 AI Editor Conversations and Instructions

When you communicate with the HeavenClip AI editing agent, we may process your prompts, follow-up instructions, relevant conversation history, editing decisions, and associated project information.

For example, when you instruct the agent to change a caption, remove a motion graphic, add a visual, or edit a section of your video, we process the relevant information to understand and execute your request.

We may retain conversation and editing history to provide project continuity, maintain editing context, troubleshoot errors, and support your use of the Services, subject to our retention practices and applicable law.

2.4 Payment and Subscription Information

If you purchase a subscription or other paid feature, we or our payment service providers may process information necessary to complete and manage your transaction, such as:

• Subscription plan and billing status.
• Transaction identifiers and payment confirmations.
• Billing details required for the transaction.
• Refunds, invoices, and payment-related support requests.

Payment card information is handled according to the arrangements and security practices of the payment provider. We do not intend to store full payment card numbers or card security codes on our own systems.

2.5 Technical and Usage Information

When you access HeavenClip, we or our service providers may collect technical information such as:

• IP address and approximate location derived from it.
• Browser type and version.
• Device and operating system information.
• Pages and features accessed.
• Interactions with editing tools and interface controls.
• Session, performance, and diagnostic information.
• Error logs, crash reports, and security events.
• Referral URLs and general website usage information.

We use this information to operate the Services, understand performance, troubleshoot problems, and improve reliability and security.

2.6 Communications and Feedback

If you contact us, submit feedback, report a problem, or participate in a survey, we may collect your message, contact information, attachments, and other information you choose to provide.

Please avoid including passwords, payment card details, or other unnecessary sensitive information in support messages.

We may use information we collect for the following purposes:

Providing the Services

• Create and manage your account.
• Process video uploads and editing instructions.
• Generate captions, visuals, motion graphics, and editing suggestions.
• Execute editing commands and maintain project state.
• Render, save, and export videos.
• Manage subscriptions, credits, and payments.

Operating and improving HeavenClip

• Diagnose technical problems and improve performance.
• Understand feature usage and identify usability issues.
• Develop new editing capabilities and improve existing features.
• Evaluate the reliability and quality of AI-generated results.

Communication and support

• Respond to questions and support requests.
• Send account, billing, security, and service-related notifications.
• Inform you about important changes to the Services.

Security and legal compliance

• Detect fraud, abuse, and unauthorized access.
• Enforce our terms and policies.
• Protect users, our business, and third parties.
• Meet legal obligations and respond to lawful requests.

Marketing

• Send product announcements or promotional communications where permitted.
• Measure the effectiveness of marketing campaigns where appropriate.

You can opt out of promotional emails using the unsubscribe instructions provided in the message. Essential service and transactional communications may still be sent.

HeavenClip uses artificial intelligence to provide its editing features.

Depending on the feature you use, your video, audio, images, transcript, prompts, and editing context may be processed by HeavenClip systems and third-party AI or infrastructure providers acting on our behalf.

This processing may include:

• Analyzing video content and spoken words.
• Identifying relevant moments for captions, visuals, and motion graphics.
• Generating or modifying creative elements.
• Interpreting natural-language editing commands.
• Producing editing recommendations and video outputs.

We aim to process only the information reasonably necessary to provide the requested functionality.

AI model training: We will describe any use of user content to train or improve AI models according to our actual practices and applicable law. We will not claim that uploaded content is never used for model improvement unless that is technically and contractually true.

Where a feature involves a third-party AI provider, the provider may process information under its applicable terms and privacy commitments.

AI-generated content may contain errors or unexpected results. Users should review generated content before publishing or distributing it.

We do not disclose personal information indiscriminately. We may share information in the following circumstances.

5.1 Service Providers

We may share relevant information with providers that help us operate HeavenClip, including providers of:

• Cloud hosting and storage.
• AI models and processing.
• Video rendering and media processing.
• Authentication and account management.
• Payment processing and subscription management.
• Customer support and communications.
• Analytics, monitoring, and security.

These providers may process information as necessary to deliver their services to us, subject to applicable agreements and legal requirements.

5.2 Legal Requirements and Protection

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, respond to valid legal process, investigate fraud, protect safety, or establish, exercise, or defend legal rights.

5.3 Business Transfers

Information may be transferred as part of a proposed or completed merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable privacy requirements.

5.4 At Your Direction

We may share information when you request or authorize us to do so, such as when you choose to use an integration or explicitly share content with a third-party service.

We do not make your private projects public merely because you use HeavenClip. If you choose to publish or share content through an optional feature, the information disclosed will depend on that feature and your actions.

HeavenClip and its service providers may use cookies or similar technologies to:

• Keep you signed in.
• Maintain account and session security.
• Remember preferences.
• Understand website performance.
• Measure usage and improve the user experience.
• Support marketing activities where enabled and permitted.

You can manage cookies through your browser settings. Where required by law, we will request consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect the functionality of the Services.

We retain personal information for as long as reasonably necessary to provide the Services, fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Different categories of information may have different retention periods.

For example:

• Account information may be retained while your account remains active and for a reasonable period afterward.
• Videos and project files may be retained according to our product functionality, your account settings, and any applicable deletion controls.
• AI prompts and editing history may be retained as needed to provide project continuity and support.
• Transaction records may be retained for accounting, tax, fraud prevention, and legal compliance.
• Technical and security logs may be retained for operational and security purposes.

When information is no longer required, we will delete it or de-identify it where reasonably practicable, subject to legal obligations and legitimate retention needs.

Deleting a project or account may not immediately remove information held in backups or records that we must retain by law. We will handle such information in accordance with applicable requirements.

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on the systems involved, safeguards may include access controls, authentication, encryption, monitoring, and restricted access to production systems.

No method of transmitting or storing information is completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and notifying us if you suspect unauthorized access.

If a personal data breach occurs, we will take appropriate steps and provide notifications as required by applicable law.

HeavenClip may use service providers that process information in countries other than the country where you live.

As a result, your information may be transferred to and processed in jurisdictions with different data protection laws.

Where required, we will implement appropriate safeguards and legal mechanisms for international transfers, in accordance with applicable data protection requirements.

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request a copy of certain information in a portable format.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of certain marketing or data-sharing practices.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact us using the details in the Contact Us section. We may request reasonable information to verify your identity before responding.

You can also manage certain account details and project content through the product interface where those controls are available.

We will respond to eligible requests within the time limits required by applicable law.

HeavenClip is intended to comply with applicable privacy and data protection laws, including relevant Indian laws and rules.

Where applicable, the Digital Personal Data Protection Act, 2023, and rules made under it may govern the processing of digital personal data in India. The precise requirements that apply depend on the law in force and the circumstances of processing.

Where applicable, we will provide required notices, obtain consent or rely on another legally permitted basis for processing, provide mechanisms for exercising rights, and respond to grievances in accordance with applicable requirements.

For privacy-related complaints or requests, contact us using the details below. We will provide any additional grievance contact or procedure required by applicable law.

If you access HeavenClip from a jurisdiction with additional privacy protections, you may have rights under the laws applicable to you.

Where the General Data Protection Regulation (GDPR) or similar legislation applies, these rights may include access, rectification, erasure, restriction, data portability, objection, and the right to lodge a complaint with a supervisory authority.

Where required, we will identify the applicable legal basis for processing and provide additional information about our processing activities.

You may contact us to exercise your rights or ask questions about how your information is processed.

HeavenClip is not intended for children who are not legally permitted to use the Services under the laws applicable to them.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. Where parental or guardian consent is required, we will follow the applicable legal requirements.

If you believe a child has provided personal information to us inappropriately, contact us so we can review the situation and take appropriate action.

HeavenClip may link to or integrate with third-party websites, applications, AI providers, or other services.

Those third parties may have their own privacy policies and practices. We are not responsible for the independent privacy practices of services we do not control.

We encourage you to review the privacy policies of third-party services before providing them with information or connecting them to your account.

We may update this Privacy Policy as HeavenClip evolves, our processing practices change, or legal requirements change.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this Policy periodically.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

HeavenClip

Website: https://heavenclip.com

Privacy contact email: contact@heavenclip.com

We will review and respond to privacy requests in accordance with applicable law.